Refund policy

Printers, scanners and other hardware
We do not accept returns of working hardware.

Defective on arrival
If hardware arrives defective or damaged, contact sales@barcodesupplies.com within 30 days of delivery with your order number and your Zebra support case number. To open a case, contact Zebra support at 1-800-653-5350 or zebra.com/support. We will then arrange a replacement or repair.

Warranty
Zebra hardware carries the manufacturer's warranty. The warranty period varies by model and is listed on each product's spec sheet; see zebra.com/warranty. Warranty service is handled by Zebra.

Wrong item
If we shipped the wrong item, contact us within 30 days of delivery and we will make it right at no cost to you.

Labels, ribbons and other supplies
Zebra and other non-Ecotherm supplies are not returnable. If supplies arrive defective or damaged, contact sales@barcodesupplies.com within 30 days of delivery with your order number and photos of the problem, and we will arrange a replacement.

Ecotherm labels
We accept returns of unopened boxes of Ecotherm labels within 90 days of the ship date. Contact sales@barcodesupplies.com with your order number to start a return.

Refunds
Approved refunds go back to your original payment method. Your bank may take a few days to post it.

Questions: sales@barcodesupplies.com